So, you're tempted to reach out and be a prospective client of mine but still have questions...  Check out some of my listed Q&A listed below, if your particular question isn't addressed...contact me and lets chat!


But I'm just a start up, can I afford you?

First and foremost, you need to invest in yourself before others will engage to do business with you. Don't shoot your vision down before you get all of the information.

Secondly,  I listen carefully to what potential clients require and put together a unique proposal based on their needs. The best way to get a quote or more information is to send me an email outlining your requirements. We can then line up a time to talk in more detail.

Finally, It’s also important to remember that you are not simply hiring me to ‘design a graphic’, but rather, to listen to your needs and to build a relationship to help your business grow. Hence, let's chat and come up with solutions to your business needs. Every challenge and problem has a solution, lets get creative together and find yours!


What exactly will I receive?

This depends on your needs, however in terms of deliverables this could include logo files, stationery, styleguides, website files and so on. You will also receive consultation, support & research on my behalf all throughout the project, and after too.

How long will the project take?

Again, this depends on the exact needs of a project but a “usual” brand identity project takes about 3-4 weeks. This can be done quicker if necessary, but I generally recommend at least three weeks for most projects, to ensure that the appropriate research and creative output is the best it can be.

How does this work, what is the process like?

The design process is never linear, but in short my methods look a bit like this example for a logo/mark:

  1. Design Brief: Conduct Questionnaire or Interview with client to get the design brief.
  2. Proposal: (50% deposit to start the project)
  3. Research: Conduct research focused on the industry itself, on its history, and on its competitors.
  4. Visual Reference: Conduct research into logo designs that have been successful and current styles and trends that are related to the design brief.
  5. Sketching & Conceptualising: Develop the logo design concept(s) around the brief and research. Use creativity.
  6. Reflection: Take breaks throughout the design process. This lets your ideas mature and for you to get renewed enthusiasm. Receive feedback.
  7. Positioning: Position yourself as a contractor or build a long lasting relationship. ie. Client orders you what to do OR You guide client to the best solution.
  8. Presentation: Choose to present only a select few logos to the client or a whole collection.
  9. Revisions
  10. Final 50% > Delivery
  11. Support
  12. Yay!!! Cheers: Drink a Moscow Mule, eat chocolate, sleep, start on next logo design.

I'm overseas...how will this work?

Yes, well you can pay for my trip to your destination...or we can Skype and meet the new and improved way ;). The great thing about living now is there are few limitations to being able to do business just about anywhere. If you can connect to the internet, we probably can collaborate. But, if you're feeling generous, I love to travel! Seriously though: Yes, business is simply conducted via email, phone and video chat as needed. If you are in the area, then that's different and it would be great to meet.


I'm not sure you're the right designer, you don't seem to have...well, do you have any work from our industry?

Maybe, maybe not... Yet, believe it or not the specific industry does not matter as I adapt my skills, research and process around the client’s needs and industry until the problem has been solved.

Do you have customer service?

Of course! I'm small potatoes but I'm hella friendly and knowledgeable about all sorts of stuff. Remember I mentioned "Support" above in the process? So, I believe we can work together provided you're a forward thinking person with a gentle soul. That doesn't mean being complacent about your business! I'm here and available to answer your questions, maybe not 24/7/365 but if you shoot me an email, I'll get you your answers!

How do you accept payment?

For most projects, I request a 50% down payment to schedule in work. I accept payments via bank transfer or PayPal. The exact details and terms will be provided in my proposal. The final 50% will be paid on completion of the project, prior to releasing the final artwork.

When can we get started?

Since I tend to fly solo, I only take on a few projects at a time to ensure that each client gets their deserved attention. Please send me an email to check my availability, as this changes all the time. I look forward to hearing about your project, product, design wishes!